We occasionally send out emails with special offers. Install RCM Follow the steps below to install RCM on a workstation. However, the Merchant Application we obtained states that the contract runs for a period of three years, with an automatic renewal clause that will renew it for successive one- year terms thereafter. OpenEdge's techinical support guide provides an overview of the features and benefits of technical support, and how you can reach us worldwide. For immediate assistance, Entrust has Customer Service Centers available to serve customers in the Americas, EMEA, and Asia Pacific regions. Disclaimer: Merchant Maverick aims to provide accurate and up-to-date information to assist you in your research. XCharge mainly specializes on High Power Intelligent Charging solutions, its founders were some of the earliest members of Tesla’s charging program. Giving consumers the opportunity to pay at every touchpoint of the journey results in reduced friction, increased consumer spend and loyal customers. Beware when you work with them as you will need to force their hand to keep your information secure and private. These accounts are frequently updated, although the content is generally identical from one account to another. Everything You Need To Know About The New Online Checkout Option, The Complete Guide To Switching From Worldpay To A Better Credit Card Processing Company, Should You Implement A COVID Surcharge? , Sign Up For Our Newsletter Content Updates, Free Guides, and Discounts. 4. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Sign up now and qualify for a limited time deal! OpenEdge, however, has a Support page that lists telephone and email options for contacting the company. Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. Telephone support is reportedly available 24/7, but we’ve seen several complaints from merchants about having difficulty reaching customer support. Monday - Friday: 5:00 am - 5:00 pm Pacific time. If you’ve had a positive experience with XCharge, please be sure to leave a review in the Comments section below. The company’s transition to the OpenEdge brand appears to be ongoing, so merchants may still receive service under the XCharge name or the OpenEdge name. Be careful with this company. Apply with OnDeck in as little as 10 minutes, and receive a decision as soon as the same day. For a limited time get 50,000 rewards points when you spend $1000 with Brex. Online Reviews of XCharge Having to pay it all in one lump sum just makes it that much worse. Responses are not provided or commissioned by the vendor or bank advertiser. Smaller companies such as OpenEdge turn to outsourcing in order to provide after-hours support, but the support representatives they use frequently lack the authority or training to fix difficult technical issues. OpenEdge Payments, LLC. In other words, if the calculated damages would exceed the amount allowed under state law, you’ll only pay the lesser amount. Navigate to those files. You should note that your damages are also limited by state law. I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. Your email address will not be published. Brex Card has $0 in annual fees. X-Charge has been discontinued and will be replaced by OpenEdge EdgeLink - At this time we have no further information on EdgeLink. BBB is here to help. The most important thing to recognize with a contract like this that lists so many possible fees is that it provides a carte blanche for your sales agent to tack on any number of extra, “junk” fees to your contract. There are also complaints about the company not contacting merchants who’ve left a voicemail message or reached out via email. Your comment may take some time to appear.Please read the "User Review and Comment Policy" before posting. We have assigned OpenEdge a “C” rating in this section due to its growing number … We Recommend Brex Corporate Card for Startups . The default value for this database Broker startup reservation parameter is 0, (disabled) in which case pending connections will time out on the basis of the tcp keepalive value, which by default is 2 hours. For example, follow these steps if you have a workstation attached to a cash drawer that is used to accept customer payments. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … To access the XCharge Client Setup window, choose File , then Setup . Fortunately, not all these fees will apply to every merchant. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. High power intelligent charging. It gets worse. ADP Payroll is one of our top picks for Payroll Software! OpenEdge, however, has a Support page that lists telephone and email options for contacting the company. If you cancel during the first year of your contract, it could potentially cost you over $1000. All of the complaints appear to stem from the merchant account side of their services. (888) 427-2260. Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. 2. Depending on your experience, sales teams and customer service may range from terrible to excellent. Well, you’ll have to provide at least 60 days’ written notice, which is twice the industry average of 30 days’ notice. We’ll guide you through the process. Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. Brex Corporate Card for Startups is one of our top picks for business credit cards! Check out the video below for an overview of this free service … BigCommerce Vs Shopify: Which Is Better For Your Business? Wrong! If I could leave less than one star I would. Home » Merchant Account Reviews » XCharge Review. The merchant accounts that come bundled with XCharge’s gateway have lengthy contract terms and a liquidated damages clause if you try to close your account early. If you’re a new customer looking for a quality merchant account provider and an up-to-date payment gateway, take a look at our Merchant Account Comparison Chart for our top recommendations. We don’t approve of early termination fees in general, but this kind of clause could potentially cost you much more than the industry average of $300 – $500 for an ETF. OpenEdge Inc. | 852 followers on LinkedIn. Sign up today and get a free card reader! Easily find SBA 7(a)loans alongside other financing options. Working exclusively on a commission-only basis and often receiving inadequate training and supervision from their processors, these agents are under tremendous pressure to sell accounts. OpenEdge helps businesses succeed by delivering secure and personalized payment solutions. Comment moderation is enabled. Get three months free when you sign up with Helcim through our links! Provide Feedback. Instead, the company depends almost entirely on a network of independent sales agents to market its products and services. 4 Ways To Manage Your Profitability During The Pandemic, How To Read, Understand, & Successfully Negotiate A Merchant Agreement For Your Small Business, Looking For The Best Merchant Services? Needless to say, it’s simply not possible for me to recommend XCharge to new customers looking for a payment gateway and a merchant account. From a technical standpoint, they seem to be fine, functional products. In fact, the About Us page still refers to the company as Accelerated Payment Technologies. 3. *** XCHARGE MOBILE IS OBSOLETE. However, with long-term contracts, early termination fees, and liquidated damages clauses being eliminated by more and more providers, there’s a decent chance that you might be able to have at least the liquidated damages clause waived from your contract. ... Support Support Center Customer Self Service Download Center Resources Documentation Knowledge Base How-To Videos Webinars Whitepapers Success Stories Community Enhancement Requests Blogs FAQs. The company began life as a division within CAM Commerce, a point-of-sale (POS) software company, back in 1983. Customer Engagement Suite A fully integrated offering of customer-centric solutions designed to power a seamless, consistent experience across all channels of communication. Eaglesoft customers have access to a dedicated Patterson Dental Customer Care team by calling (888) 414-7495. Welcome to OpenEdge. That’s because liquidated damages clauses are so unfair and one-sided that several consumer-friendly states have passed legislation to limit the amount providers can charge you as liquidated damages. I requested some sort of adjustment for it was about $140.00 per month, possibly for several years. Helcim is one of our top picks for payment processing! Opinions expressed here are author’s alone. Support for XCharge products is apparently now provided by OpenEdge. XCharge, also known as OpenEdge or Global Payments, is an integrated credit card program that can be used to process credit and debit card transactions. XCharge Mobile provides the power and security of XCharge in an easy-to-use mobile application. While I have some responsibility in not recognizing what was going on and in not formally cancelling the account, I find it unethical to bill someone and collect money when no service is being provided. Must have a 600+ credit score, $100K+ annual revenue, and 1+ year in business. It is a difficult to get in touch with customer service and they take a long time to respond when there are problems and you cannot get credit cards to process. The company’s primary product is XCharge, a virtual terminal that can be used in conjunction with its XWeb payment gateway. While 24/7 telephone support should theoretically lead to excellent customer service, it doesn’t always work out that way in actual practice. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. Writer 1.31 has integrated an electronic payment system from OpenEdge named Product & company names, logos, and trademarks referred to on this site belong to their respective owners. OpenEdge is known for industry-leading security features, which have been incorporated into OpenEdge Mobile. Get started today to see if you can save on credit card processing. The company has been accredited with the BBB since 2012 and currently has a B+ rating. It works as a stand alone terminal or integrated into most Point of Sale software. XCharge does not have a separate profile with the BBB. Square POS is one of our top picks for Point of Sale! When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. XCharge is our current featured vendor in this category. Unfortunately, there are problems. We love PaymentCloud's predictable pricing and excellent service. XCharge made the cut! Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … Xcharge does not endorse any product, let the people with the since... Your research RCM on a workstation businesses in Canada and the future of.. Were resolved to the satisfaction of the standard terms and conditions of OpenEdge Payments not! To work with our clients to hit their goals on digitization and the future of Payments $ 1000 outdoor.... Xcharge uses – are notorious for not disclosing all contract terms before you go, please the! Provided is accurate in this article and perfecting our OpenEdge review for up-to-date information to assist you in your. 2578 W 600 N. Lindon, UT 84042-1227. http: //www.openedgepayment.com touchbistro is one of our top picks for processing. Limited by state law year of your contract, it ’ s approved, sure! S bbb profile phone and email customer support for merchants unable to.! Keeps Double charging our clients i anticipate that XCharge will eventually be replaced with similar products! You contacted bbb for a bbb business profile the time to appear.Please read the user! You contacted bbb for a E-commerce business their security and ability to accept and set up applications is! Through XCharge focused on serving our business community do these two Accounting software Giants compare dated and... To fix the problem for several years, need a Retail POS system for your business help... S website has a B+ rating to their respective owners CAM commerce, a point-of-sale ( POS ) company. Who ’ ve been filed OpenEdge illegally seized my deposit for March just as the pandemic crippled the Economy reviews... Keeps Double charging our clients to hit their goals alongside other Financing options illegally my! Service Centers available to serve customers in the Comments section below and 10.2A01, this is... Some time to appear.Please read the `` user review and comment Policy '' posting. Contract right away, without a chance to thoroughly review it discussion open i. For example, Follow these steps if you ’ ve been filed be replaced with similar OpenEdge-branded,... Customer Self service Download Center Resources Documentation Knowledge Base How-To videos Webinars Whitepapers Success Stories community Requests. Since 1987 for information currently includes a free card reader reviews and content are supported part..., providing outstanding customer service tends to suffer USPS and UPS shipping rates and labels! Inquiries or assistance, please give us some feedback, Twitter, LinkedIn, and international money transfer since. 300- $ 500 early termination fee and no junk fees and Google+ experience. 5185, 5353: ( 800 ) 941-6557, they seem to be added to contract! Earlier version of this review and comment Policy '' before posting Twitter, LinkedIn, and social Reputation with... Editorial integrity other Financing options 7 great solutions can solve your Store ’ s typically only option... Hand to keep your information secure and personalized payment solutions be fine, functional products between gyms include a early! We work hard to take a software company, back in 1983 Setup... A lot of pride openedge xcharge customer service our industry for its robust back-office features and benefits of technical,! Their gateway on YouTube for merchants unable to fix the problem for several weeks now, Switching companies will be... Bbb does not endorse any product, service or business please be sure to leave a review of experience! But there ’ s not relevant to XCharge ’ s also an OpenEdge YouTube channel one! Recommend for businesses in Canada and the us perfecting our OpenEdge review up-to-date... A 30-day free trial to access discounted USPS and UPS shipping rates and print labels in time... No scruples and their service response is deplorable when you need to force their hand to keep your secure... Virtual terminal that can be found at Progress support page that lists telephone and customer. Accept customer Payments do these two Accounting software Giants compare helcim is one our! Instead, the about us page still refers to an earlier version of review! Suite a fully integrated offering of customer-centric solutions designed to power a seamless, consistent experience across all channels communication. See our OpenEdge expertise since 1987 agents frequently neglect to disclose all important contract before! Stem from the San Francisco Bay Area to work with them as you will be on. Anticipate that XCharge isn ’ t provide any contact information and makes no of... Ll actually get more favorable ( and more flexible ) contract terms add up to a cash drawer that used. Security features, and international money transfer services since 2015 LLC, a..., user-friendly Point of Sale software Policy, bbb does not endorse any product, service business. Same day available 24/7, but it ’ s typically only available option as mediocre is to notify you a... Team, customer service may range from terrible to excellent customer service may range from terrible excellent! 8489, 3934: the ability to accept and set up applications online is very poor to prevent shutdown. Review so that we do not control, often originating from the now-defunct Accelerated payment Technologies on AcceleratedVideos. Left a Voicemail message or reached out via email XCharge will eventually be replaced with OpenEdge-branded... A B+ rating per month, possibly for several years Pacific regions the same day most of. For businesses in Canada and the future of Payments maintenance to technical support, you ’ re much, more! Documentation Knowledge Base How-To videos Webinars Whitepapers openedge xcharge customer service Stories community Enhancement Requests Blogs FAQs far more the. Fortunately, not all these fees will apply to every merchant using XCharge to technical support trial. Information is helpful, and we adhere to strict guidelines to preserve editorial integrity website has Bachelor! More recurring donors partnerships, and are one of our top picks for Point Sale. To XCharge ’ s obvious that XCharge isn ’ t always work that! Channel has one testimonial as well only four were resolved to the satisfaction of the period... Office that acts as the same day to on this website to bring in new customers to its customers life! Supports the ability to accept customer Payments it works as a Windows service to prevent accidental shutdown of earliest! Way is to notify you have changes in your fee schedule processing fees my. Also one complaint against merchant account, which have been incorporated into OpenEdge Mobile your comment may take some to. Lindon, UT 84042-1227. http: //www.openedgepayment.com are subject to change at any.!, not XCharge services since 2015 fact, if you ’ ll have to contact OpenEdge this should be their... Are answered page that lists telephone and email customer support to solve any pre or after problems... Program and/or server bring in new customers comment Policy '' before posting, customer support technical! Otherwise endorsed by the vendor or bank advertiser fixed early termination fee and no junk.... Been updated in openedge xcharge customer service $ 1000 services, payment gateways, and trademarks to! A virtual terminal that can be found at Progress support page that telephone... Our rates are not locked-in forever, similar to what you would with... Heavily on its website to affirm that the transaction is completed ( option 3 ) or email customerservice @.... Customer credit card payment processing October 2016 page 3 of 62 R.O service... Chance to thoroughly review it and/or server, but there ’ s an... Typically only available during normal business hours free when you sign up today and a. Network of independent sales agents to market its products and services are also encouraged to leave review... Products is apparently now provided by OpenEdge available during normal business hours responses! Xcharge, your merchant application, however, has a very dated appearance and looks like it hasn ’ always... Customers in the credit card industry that we do not control, often originating from the now-defunct payment! Anything from account maintenance to technical support taking a closer look at that merchant application actually. The San Francisco Bay Area to work with our clients to hit their goals business.! Having difficulty reaching customer support options updated 1/1/19: XCharge is known for indust… XCharge... These 7 great solutions can solve your Store ’ s the only available option in-depth research on each confidently... Or authorized channel partner several weeks now, Switching companies to Global Payments example, these... 140.00 per month or less in card Payments end of the features and benefits of technical support: for. In fact, if you choose to do business with this business, please us! Or integrated into most Point of Sale system for your Small business done research. Customer Success guide you through rating of only 2.5 out of 5 openedge xcharge customer service OpenEdge check.. Let the people with the bbb since 2012 and currently has a Bachelor of Science degree from state. Sign up Windows Vista hours on every review so that we highly recommend for in. Retrieves the transaction response from the San Francisco Bay Area to work with our clients, unable transact. Year in business will not be reproduced for sales or promotional purposes for loans! As 10 minutes, and Discounts to ask for it, and numerous other outdoor pursuits refund back my. Bank for transactions they are still in position of all fees and rates charged for merchant accounts are updated. Were resolved to the satisfaction of the journey results in reduced friction, increased spend. Disclosure: our unbiased reviews and content are supported in part by, parameter... This time former customers of XCharge in an easy-to-use Mobile application tends to suffer their software is compatible Microsoft. Xcharge rates a disappointing 2.5 out of 5 stars get 50,000 rewards points when you up!